Customer Experience Representative
5 days ago
About Quickline Communications
We're a mission-driven company dedicated to providing exceptional internet services. Our team is passionate about delivering lightning-fast, reliable broadband to everyone, everywhere.
Role Overview
We're seeking an experienced Customer Service Advisor with excellent communication skills to join our team. As a Customer Service Advisor, you will be responsible for delivering first-class customer experiences across email, calls, and live chat.
Responsibilities
- Provide prompt and efficient resolution of customer queries and concerns
- Take ownership of every customer interaction to ensure all queries are resolved efficiently
- Handle escalated enquiries and complaints to maximise customer retention
- Support initiatives to improve customer satisfaction results and recommendations
- Meet key performance targets by delivering exceptional service within required timelines
Requirements
- Proven background in a customer service or customer experience role
- Professional telephone manner with excellent people skills
- Familiarity with Microsoft 360 and general IT proficiency
- Strong attention to detail and effective time management
What We Offer
We offer a comprehensive package of benefits to support your work and personal life, including:
- Pension scheme with employer/employee contributions
- WPA Health Scheme for prescription claims and more
- Generous annual leave and bank holidays
- High street discounts on holidays, food, tech, and insurance
- Free on-site parking
- Learning opportunities through 'Lunch & Learns' and social events
- Monthly £50 winner and yearly £500 winner for the Thank Q Awards
Estimated Salary Range
%45,000 - %55,000 per annum, depending on experience
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