Customer Experience Representative

5 days ago


Anlaby, Kingston upon Hull, United Kingdom Quickline Communications Full time

About Quickline Communications

We're a mission-driven company dedicated to providing exceptional internet services. Our team is passionate about delivering lightning-fast, reliable broadband to everyone, everywhere.

Role Overview

We're seeking an experienced Customer Service Advisor with excellent communication skills to join our team. As a Customer Service Advisor, you will be responsible for delivering first-class customer experiences across email, calls, and live chat.

Responsibilities

  • Provide prompt and efficient resolution of customer queries and concerns
  • Take ownership of every customer interaction to ensure all queries are resolved efficiently
  • Handle escalated enquiries and complaints to maximise customer retention
  • Support initiatives to improve customer satisfaction results and recommendations
  • Meet key performance targets by delivering exceptional service within required timelines

Requirements

  • Proven background in a customer service or customer experience role
  • Professional telephone manner with excellent people skills
  • Familiarity with Microsoft 360 and general IT proficiency
  • Strong attention to detail and effective time management

What We Offer

We offer a comprehensive package of benefits to support your work and personal life, including:

  • Pension scheme with employer/employee contributions
  • WPA Health Scheme for prescription claims and more
  • Generous annual leave and bank holidays
  • High street discounts on holidays, food, tech, and insurance
  • Free on-site parking
  • Learning opportunities through 'Lunch & Learns' and social events
  • Monthly £50 winner and yearly £500 winner for the Thank Q Awards

Estimated Salary Range

%45,000 - %55,000 per annum, depending on experience



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