Field Service Technician

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Virgin Media Full time
Job Description

Job Title: Field Service Technician - Teesside

Job Summary: We are seeking a highly motivated and customer-focused Field Service Technician to join our team in Teesside. As a Field Service Technician, you will be responsible for installing and maintaining our services, ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Install and maintain our services, including broadband and mobile networks
  • Diagnose and repair technical issues, ensuring minimal downtime for our customers
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner
  • Work collaboratively with our technical team to resolve complex technical issues
  • Document processes and follow company standard procedures and protocols

Requirements:

  • UK Manual driving licence with no more than 8 points
  • Organised individual with a customer-focus, who is motivated to help others
  • Ability to build great relationships with customers
  • Comfortable working at heights and outside in all weathers

What We Offer:

  • Competitive salary of £29,000, plus overtime and performance-based commission
  • Company van and fuel card
  • 25 days of annual leave, including your birthday and all UK bank holidays
  • First-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage

How to Apply: If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you.



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