Healthcare Support Professional

1 month ago

Oxford, Oxfordshire, United Kingdom Hedena Health Ltd Full time
About the Role

We are seeking a highly skilled and experienced Clinical Care Coordinator to join our team at Hedena Health Ltd. As a key member of our Contracts and Clinical Pharmacy Team, you will play a vital role in providing clinical administration support to our patients and healthcare providers.

Key Responsibilities
  • Develop and implement proactive care services to improve and maintain the health and wellbeing of our practice population.
  • Proactively identify and work with a cohort of patients to support their personalised care requirements, using available decision support aids.
  • Input prescription orders on the clinical system, answer medication queries from patients and staff members, and create tasks to assist clinicians in managing document workflow relating to prescriptions.
  • Promote electronic repeat dispensing and online ordering, and work with Prescribers to provide a responsive repeat prescription service.
  • Liaise with patients and healthcare providers to obtain correct prescription information, and manage prescription requests from vulnerable/high priority patients and care home residents.
  • Collate information from medication-related queries and forward to an appropriate healthcare professional in a timely manner.
  • Bring any queries to the attention of the relevant Prescriber, and be aware of monitoring requirements for selected drugs or categories of drugs.
  • Establish and maintain filing and administrative systems, and deliver the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
  • Liaise with pharmacies on the supply of prescribed drugs, and alert clinicians of any supply issues.
  • Build good working relationships with local Pharmacies to help enable the Practice prescription service.
  • Carry out prescribing audits, action medicines safety alerts, and utilise population health intelligence to proactively identify other cohorts of patients.
  • Signpost to the relevant members of the practice team and outside organisations as appropriate, and coordinate, attend, and provide administrative support for MDT meetings.
  • Maintain monthly recall searches, and ensure patients are attending their Long-Term condition appointments.
  • Maintain accurate and up-to-date records of patient contacts, and enter notes onto EMIS.
  • Coordinate and liaise with patient services manager on promoting National and local Health campaigns.
Person Specification
  • GCSE and A-Level Qualified
  • Experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
  • Experience of working in a clinical environment (either general practice, hospital or community pharmacy) and good knowledge of medications.
  • Highly literate and numerate with an excellent eye for detail, and excellent communication skills both verbal and written.
  • Able to communicate complex and sensitive information effectively with people at all levels, and demonstrate a high level of IT skills (Microsoft word, excel, data).
  • Flexible and adaptable, and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines.

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