Casino Operations Manager
2 weeks ago
About Us
The Rank Group is a leading gaming and entertainment company with a rich history of innovation and excellence. Our Grosvenor Casinos brand is a flagship operation, offering a unique and exciting experience for customers across the UK.
Job Summary
We are seeking a highly skilled and experienced Casino Manager to join our team in Luton. As a key member of our management team, you will be responsible for delivering an exceptional customer experience, driving sales and profitability, and ensuring compliance with regulatory requirements.
Key Responsibilities
- Lead a high-performing team of gaming floor staff, providing coaching and mentoring to drive results and excellence.
- Develop and implement strategies to maximize gaming floor performance, including sales growth and customer engagement.
- Ensure compliance with all regulatory requirements, including the Gaming Commission licensing requirements.
- Champion safer gambling practices and promote a culture of responsible gaming.
- Collaborate with the management team to drive business growth and profitability.
Requirements
- Previous casino gaming experience and a Personal Management Licence (PML).
- Expertise in gaming, with a deep understanding of customer needs and preferences.
- Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and stakeholder engagement skills, with the ability to build strong relationships with colleagues and customers.
- Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment.
What We Offer
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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