Airport Sales Team Lead

4 days ago


Luton, Luton, United Kingdom Europcar Full time

Company Overview

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At Europcar, we're not just a car rental company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. Our Luton Airport location is a hub for high-volume sales, and we're seeking a skilled Performance Manager to join our team.

About the Role

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We offer a competitive basic salary, along with a range of benefits that will make your career and personal life easier. You'll receive a fully electric company car, on-site charging (subject to availability), an uncapped commission scheme, and many more perks.

Key Responsibilities

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  • Lead a team of rental sales agents to deliver five-star customer service.">
  • Work closely with the Station Manager to achieve incremental sales RPD targets.">
  • Maximise incremental sales through effective training, coaching, and staff development.">
  • Manage staff performance through documented reviews and corrective actions.">
  • B uild an effective team through the promotion of a 'Serviced Based Sales' culture.">
  • Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.">
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Requirements

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To succeed in this role, you'll need:

A full, valid clean driving licence, with a minimum of 4 years driving experience is required

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Ability to communicate effectively with people at all levels

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Strong customer service skills

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A positive management style

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Ability to motivate and gain commitment from the team through leading by example

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Good organisation skills

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Ability to think on your feet and work both individually and as part of a team

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Skilled in multi-tasking

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Ability to think about finding solutions rather than problems

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Professional approach

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Proven track record of driving great sales



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