Food and Beverage Operations Coordinator

4 weeks ago


Sunningdale, United Kingdom Dorchester Collection Full time
Job Overview

We are seeking a highly organized and detail-oriented Food and Beverage Administrator to join our team at Dorchester Collection. The successful candidate will provide administrative support to the Food and Beverage team, ensuring seamless service delivery and exceptional guest experience.

Key Responsibilities
  • Provide administrative support to the Food and Beverage team, including typing and sending correspondence, managing office supplies, and maintaining filing systems.
  • Operate and manage the computer system according to office procedures, ensuring accurate and efficient data entry.
  • Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked.
  • Sort, date stamp, distribute, and collate post for the Food and Beverage team and frank all outgoing mail.
  • Answer the telephone within three rings in a friendly, courteous, and efficient manner, providing accurate information to the caller.
  • Meet and greet visitors, create a warm welcome, conduct show rounds, and deal with all enquiries professionally.
  • Assist in research for promotions, projects, and competitor analysis.
  • Attend meetings and take minutes as required.
  • Ensure office, kitchen, and reception areas are kept tidy and clean at all times.
  • Receive and coordinate pick up of deliveries.
  • Coordinate meeting room diary and ensure meeting room is set up accordingly.
Restaurant Reservations
  • Take reservations and accurately record any special requirements, payment, and contact details.
  • Confirm reservations both verbally and in writing, ensuring special requirements are referred to.
  • Respond to all external and internal Food and Beverage enquiries (via email or website) within 24 hours.
  • Ensure timely and efficient internal communication on all details to a reservation, e.g., menu and wine choice, final number of guests, menu/place card requirements, etc., to relevant departments.
Health and Safety
  • Comply with all statutory and company health and safety, fire, bomb, and security regulations.
  • Ensure job-required certificates are kept up to date.
Flexibility
  • Along with your main duties, you may be asked to complete other tasks and duties as and when necessary and reasonably required.
  • You may on occasion be required to adjust your hours of work to cover the business needs.
Requirements
  • Hospitality background.
  • Previous experience within an operational role.
  • Strong administration skills with office management experience.
  • Proficient in MS Office.
  • Previous experience in Opera and Delphi.
  • Knowledge of food and beverage.
  • Excellent written and spoken English.
  • Good organisational skills.
  • Can work to deadlines within a pressurised environment.
  • Takes initiative.
  • Immaculate presentation.
  • Ability to prioritise workload.
  • Team player.
  • Experience of taking minutes at meetings.
  • Self-starter.

What You'll Bring

We are looking for a highly motivated and organised individual who is passionate about delivering exceptional service and has a strong background in hospitality and administration.

What You'll Get

As a Food and Beverage Administrator at Dorchester Collection, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.



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