Service Design Specialist

1 month ago


London, Greater London, United Kingdom Datasource Full time

We are seeking a skilled Service Design Specialist to join our team at Datasource. This role will involve working closely with clients to design end-to-end services that meet their needs and exceed their expectations.

The successful candidate will have experience in service design, with a strong understanding of user-centred design principles and methodologies. They will be able to translate user insights into actionable design solutions and work effectively in an agile and iterative design process.

Key responsibilities will include working with clients to gather user experience requirements, understanding policy and regulatory requirements, and defining measurable service goals and objectives. The successful candidate will also be able to conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.

Requirements:

  • Experience in a similar Service/Product/UX design role within Government, Defence or National Security
  • Proven experience in service design, designing end-to-end services comprised of multiple digital products and touch points
  • Strong understanding of user-centred design principles and methodologies
  • Ability to translate user insights into actionable design solutions
  • Familiarity with agile and iterative design processes

We offer a competitive salary and benefits package, including holidays, a flexible contributory pension arrangement, life assurance, and occupational sick pay. Mobile phone expenses can be claimed for business use.



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