Commercial Property Claims Handler
2 weeks ago
About Our Role
We are seeking a Commercial Property Claims Handler to join our team at Direct Line Group. As a key member of our Commercial Direct team, you will play a crucial role in ensuring our customers receive a fair and efficient claims handling service.
Key Responsibilities
- Validating and investigating Commercial Property Claims
- Negotiating and fulfilling claims within a specified handling authority limit
- Managing customer and third-party expectations
- Maximising revenue generation and recovery opportunities
- Ensuring adherence to regulatory guidelines
Requirements
- A passion for delivering excellent customer experiences
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment, maintaining high attention to detail
- Good IT skills and willingness to learn
- Insurance Claims experience preferred
What We Offer
- 9% employer contributed pension
- 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 22 days (excluding bank holidays), plus the option to buy or sell up to 5 days each year
- EV car scheme allowing all colleagues to lease a new electric or plug-in hybrid car in a tax-efficient way
- Buy as you earn share scheme
- Employee discounts and cashback
Our Approach to Flexible Working
We offer a hybrid model combining the best parts of home and office-working, providing flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Being Yourself
Direct Line Group is an equal opportunity employer, committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We recognise and embrace people who work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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