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Sales and Events Coordinator

2 months ago

Luton, Luton, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly motivated and organized individual to join our team as a Sales and Events Coordinator. As a key member of our sales team, you will be responsible for managing the finances of bookings, including pre-payments, cancellation fees, and correct billing.

Key Responsibilities:

  • Manage the finances of bookings, including pre-payments, cancellation fees, and correct billing.
  • Upsell and gain maximum profitability through excellent customer care and communication skills.
  • Develop and maintain strong relationships with our customers to ensure repeat business.
  • Work closely with our hotel software team to ensure seamless integration and efficient operations.
  • Provide exceptional customer service and support to our clients.

What We Offer:

We are committed to the development of our staff and offer a range of benefits, including:

  • Meals provided by our talented kitchen team while on duty.
  • Enhanced holiday allowance after 5 years' service.
  • Free parking.
  • Recognition awards for exceptional customer service.
  • A share of the service charge.
  • Staff accommodation (subject to availability).
  • Discounted rates in all of our hotels for you, your family, and your friends.

Requirements:

To be successful in this role, you will need:

  • Previous experience in a similar role.
  • Excellent IT skills and experience with hotel software, such as Opera.
  • Strong communication and interpersonal skills.
  • Ability to work in a team and manage multiple priorities.

Language: English (en-US)