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Application Support Expert

2 months ago

Bristol, Bristol, United Kingdom Civica Full time

Job Title: Customer Support Analyst

About the Role:

We are seeking a highly skilled Customer Support Analyst to join our team at Civica. As a Customer Support Analyst, you will be responsible for providing exceptional support to our customers, ensuring that their technical issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels
  • Investigate and resolve customer technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services to provide accurate and effective support
  • Continuously improve support processes and procedures to ensure high-quality customer service

About Civica:

Civica is a leading provider of software solutions to the public sector. We help our customers deliver critical services to citizens around the world. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those that serve them every day.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of software solutions to the public sector

Requirements:

  • Application support experience
  • SQL skills
  • Previous experience with TFCloud / Technology Forge Cloud software