Store Operations Manager
2 days ago
Job Title: Store Operations Manager
About the Job:
This role is responsible for assisting and performing various store management functions, including customer service, merchandising, omni-channel activities, and inventory-related actions to drive sales and results.
Key Responsibilities:
- Elevate the in-store experience by modeling desired behaviors, coaching associates to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.
- Maintain DSW store standards to ensure customers have a positive experience, completing daily open/close tasks, including store cleaning, recovery, and maintenance standards.
- Perform other duties as assigned by the Store Manager or other leader.
- Increase sales and success by maintaining sales floor and stockroom conditions, enabling the flow of merchandise to create an appealing experience for consumers.
- Supervise leads in planning and executing all inventory management activities, including freight receipt, placement, markdowns, and MOOS.
- Responsibly oversee all omni-channel activities in-store, including charge/send, BOPIS/BOSTS, delivery, and leveraging inventory reports to maximize productivity and merchandise presentation.
- Maintain supply inventory levels to ensure successful floor moves, markdowns, and fulfillment in areas like stockroom, cashwrap, clearance, and non-sales areas.
- Support the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the store, working closely with them to understand and follow policy and procedure.
- Assist the Store Manager and other leaders in recruiting, interviewing, and onboarding candidates, training, coaching, directing associates, and communicating development feedback efficiently.
- Assists the Store Manager in resolving associate relations matters and participates in the Performance Review process by writing and conducting Associate and Leads performance reviews.
- Supports team members in managing payroll and associate timekeeping activities, maintaining proficiency in base computer use, including Microsoft Office.
- Must be available to meet business needs, including shifts outside traditional hours.
Requirements:
- Minimum 2 years retail experience.
- High school graduate or equivalent required.
Estimated Salary Range: $45,000 - $65,000 per year, depending on location and experience.
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