Rent and Service Charge Policy Specialist
4 weeks ago
We are seeking a highly skilled and experienced Rent and Service Charge Policy Advisor to join our team at Riverside. As a key member of our Group Policy - Rent and Service Charge function, you will play a crucial role in the implementation of our policies and procedures to ensure the accurate formulation of service charges for all customer types.
Key Responsibilities- Support the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, contributing to reviews to ensure ongoing compliance with legislation, government guidelines and Group policy.
- Support the Service Charge Policy & Systems Manager to manage and oversee service charge processes for the Group, ensuring statutory deadlines are met.
- Act as the lead for all colleague / internal service charge related queries, ensuring accurate and consistent application of charges and service charge calculations across the Group for all customers.
- Ensure service charge letters produced for customers are accurate, consistent and comply with legislation, government guidelines and Group standards.
- Deputise for the Service Charge Policy & Systems Manager where required.
- Responsible for the preparation of financial information required for any First Tier Tribunals, liaising with key stakeholders including legal representatives and operational colleagues to ensure cases are prepared thoroughly and participants are briefed accordingly.
- Manage the workflow to monitor compliance checks for service charge expenditure.
- Maintain all collateral relating to Service Charge Policy, including procedures and letters, ensuring alignment to the overall Group Policy - Rent and Service Charge Strategy, government guidelines and Group standards.
- Administer escalated policy queries and issues, collaborating with the Service Charge Policy & Systems Manager to ensure the provision of expertise and support to complex, high profile and high risk issues.
- Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements.
- Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group Policy - Rent and Service Charge Strategy.
- Provide accurate and timely data as required to address customer queries and for review by others to support decision making.
- Support the Policy Administrator – Rent & Service Charges with their work and provide direction, where needed.
- Maintain and develop knowledge of regulatory, legal and systems knowledge to maintain competence in role.
- Actively contribute to the continuous improvement of processes, systems and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadline and manage conflicting priorities.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Excellent planning and organisational skills and the ability to prioritise.
- Ability to show initiative and propose solutions to issues identified.
- Results focussed with the ability to take ownership of tasks.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient in the use of MS Office including Excel.
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
We offer a wide range of benefits, including competitive pay, generous pension, 28 days holidays plus bank holidays, flexible working options, investment in your learning, personal development and technology, and a wide range of benefits. We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
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Rent and Service Charge Policy Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and experienced Rent and Service Charge Policy Advisor to join our team at Riverside. As a key member of our policy team, you will play a crucial role in supporting the development and implementation of our Group Service Charge policies and frameworks.Key ResponsibilitiesSupport the Service Charge Policy &...
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Rent and Service Charge Policy Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and experienced Rent and Service Charge Policy Advisor to join our team at Riverside. As a key member of our policy team, you will play a crucial role in supporting the development and implementation of our Group Service Charge policies and frameworks.Key ResponsibilitiesSupport the Service Charge Policy &...
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Liverpool, Liverpool, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and experienced Policy Rent & Service Charge Administrator to join our team at Riverside. As a key member of our Policy and Compliance team, you will play a crucial role in administering our policies and procedures, ensuring that our customers receive excellent service and that our business operates in accordance...
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Liverpool, Liverpool, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and experienced Policy Rent & Service Charge Administrator to join our team at Riverside. As a key member of our Policy and Compliance team, you will play a crucial role in administering our policies and procedures, ensuring that our customers receive excellent service and that our business operates in compliance...
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Liverpool, Liverpool, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and experienced Policy Rent & Service Charge Administrator to join our team at Riverside. As a key member of our Policy and Compliance team, you will play a crucial role in administering our policies and procedures, ensuring that our customers receive excellent service and that our business operates in accordance...
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