Retail Brand Experience Specialist

4 weeks ago


London, Greater London, United Kingdom Selfridges Full time
About the Role

We are seeking an experienced Retail Brand Experience Specialist to join our team in Activewear & Womenswear. In this role, you will be responsible for delivering exceptional service to our customers by sharing product knowledge and creating a memorable experience.

Key Responsibilities
  • Provide excellent customer service, responding promptly to customer queries and resolving issues efficiently.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Stay up-to-date with new products and services, sharing your knowledge with colleagues and customers alike.
  • Maintain a high level of product knowledge, ensuring that you can provide accurate information to customers.
  • Work collaboratively with colleagues to achieve sales targets and improve overall store performance.
  • Contribute to visual merchandising and store displays, ensuring that the store looks appealing and engaging.
Requirements
  • A minimum of 1 year's retail experience, preferably in a supervisory or management role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Strong product knowledge and a passion for fashion, with a keen eye for detail.
  • Ability to work flexibly, including evenings and weekends.
  • Basic mathematical skills, with accuracy when handling cash and operating a point of sale system.
What We Offer
  • A competitive salary of £35,000-£40,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including pension scheme, life insurance, and annual leave.
  • The opportunity to work in a dynamic and fast-paced environment, with a range of career progression opportunities.


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