Parts Advisor

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Bennett and Game Recruitment Full time

**Job Title:** Parts Advisor

**Job Overview:**

We are seeking a skilled Parts Advisor to join our team at Bennett and Game Recruitment. As a Parts Advisor, you will be responsible for ordering and dispatching parts to support our customer base and engineers in the workshop. You will also promote our retail shop in the local area and support the full line of CLAAS and JCB machinery, as well as other key franchise equipment.

Key Responsibilities:

  • Handle incoming customer calls and emails regarding parts inquiries.
  • Assist customers by identifying parts, providing prices, and checking availability.
  • Prepare parts orders for picking, collection, and delivery.
  • Monitor and maintain stock levels according to established processes.
  • Collaborate with the team to ensure smooth departmental operations.
  • Advise customers on the best value options for service parts.
  • Place orders using the manufacturers' systems.
  • Maintain close communication with service engineers, internal departments, suppliers, and customers to update them on parts requests.
  • Process parts invoices and allocate them to jobs for service counter and trade sales.

Requirements:

  • Experience in a similar role or relevant industry.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of CLAAS and JCB machinery and other key franchise equipment.

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