Senior Operations Manager
4 weeks ago
Hawk 3 Talent Solutions is seeking a highly skilled and experienced Head of Operations to join our client's team. This is a senior-level role that requires a strong customer-centric approach, with a focus on achieving high performance and operational excellence.
The ideal candidate will lead our Operations team to ensure the prompt, efficient, and professional delivery of customer orders. Key responsibilities include managing and overseeing the day-to-day activities of the Operations team, developing and implementing operational strategies, and monitoring performance metrics and KPIs.
The successful candidate must be a team player, confident in their abilities, and have a proven track record of leading and inspiring teams to consistently deliver high-quality results. They will also be responsible for fostering a culture of accountability, efficiency, and professionalism within the team.
Key Responsibilities:
- Manage and oversee the day-to-day activities of the Operations team.
- Develop and implement operational strategies that align with company goals and drive continuous improvement.
- Monitor performance metrics and KPIs, ensuring all operational targets and deadlines are met.
- Foster a culture of accountability, efficiency, and professionalism within the team.
- Maintain a high standard of customer service by ensuring all interactions are handled promptly, efficiently, and with a positive, can-do attitude.
- Coordinate with internal departments to ensure seamless communication and service delivery.
- Lead, mentor, and support the development of the Operations team.
- Handle escalations and complex customer issues, taking ownership to resolve them satisfactorily.
- Ensure compliance with industry standards, safety regulations, and company policies.
- Drive process improvements and operational efficiency through effective resource planning and problem-solving.
Requirements:
- Proven experience as a Head of Operations or similar leadership role.
- Strong understanding of operational processes, project management, and customer service best practices.
- Excellent communication and interpersonal skills, with the ability to inspire confidence and lead by example.
- Performance-driven mindset with a focus on achieving targets and continuous improvement.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Demonstrated ability to cultivate a positive and motivated team environment.
Package:
- Competitive salary £40,000 - £60,000 PA based on experience.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- Annual leave.
- Company pension.
We are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. We look forward to working with you in the future.
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