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AV Support Specialist

2 months ago

Bloomsbury, Greater London, United Kingdom JLB Recruitment Ltd Full time
AV Support Engineer Job Description

We are seeking a highly skilled AV Support Engineer to join our team at JLB Recruitment Ltd. As a key member of our team, you will be responsible for delivering and supporting the operation of industry-leading audio and audiovisual systems installations across Central London and occasionally elsewhere in the UK.

Key Responsibilities:
  • Fault-finding and technical resolution of a range of AV-related problems with audio, video, control, and network equipment, working both on site and providing remote assistance.
  • To take ownership of a number of support requests/issues, and to be able to prioritize your work according to the urgency/severity of the problems.
  • Successful client handling during the technical support process. Representing our client as a high-end provider of AV services with a professional, courteous, and knowledgeable demeanor.
  • To drive the sales of on-going AV service and maintenance contracts and installation projects through excellent support work and client handling.
  • Performing scheduled maintenance visits, completing maintenance reports, and working with others in our team to recommend improvements where relevant.
  • Providing advice and information to colleagues in the support team, collaborating on a range of AV support issues, and working on best practices.
Requirements:
  • A proven track record in field-based audiovisual support tasks, maintenance, and operation.
  • IT and IT networking knowledge; an understanding of AV systems' integration with existing IT systems is essential, and being comfortable using a range of computer software.
  • Full UK working rights.
  • Worked as an AV support engineer with corporate/commercial clients, both on site and remotely.
  • The ability and presence to liaise with clients at all levels, and third parties such as distributors and manufacturers.
  • Technical proficiency in sound engineering, audio processing, and signal flow.
  • A selection of current, relevant industry manufacturer accreditations, e.g., CTS, Dante.
  • Familiarity with platforms such as QSYS, BSS, training on products by Crestron, Extron, and Shure.
  • Knowledge of videoconferencing platforms such as Teams, Zoom, and Webex, and videoconferencing hardware from manufacturers such as Logitech, Poly, Cisco, and Crestron.
  • A full driver's license.
  • Relevant health & safety accreditations.
  • Residence within Greater London.