Insurance Industry Leader

3 weeks ago

Belgrave, United Kingdom Hastings Direct Full time

About the Role:

Contact Centre Leader - Retentions

Join our team at Hastings Direct and be part of our digital insurance provider's ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities, and we're nurturing our 4Cs culture. As a Contact Centre Leader, you'll play a key role in driving customer retention and satisfaction.

Key Responsibilities:

  • Lead a team of customer-facing professionals to deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer retention and satisfaction.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

Requirements:
  • Proven leadership experience in a customer-facing role.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.

Why Hastings Direct?
  • We're a digital insurance provider with a passion for innovation and customer satisfaction.
  • We offer a dynamic and supportive work environment that fosters growth and development.
  • We're committed to making a positive impact on our customers' lives.

  • Lead Control System Engineer

    3 weeks ago

    Belgrave, United Kingdom Manpower UK - RISE Full time

    Lead Control Systems EngineerLocation: LeicesterOverview: Our client, a leader in electrification systems, provides critical power and energy solutions for high-performance applications across energy, maritime, and industrial sectors. They are seeking a talented and experienced Lead Control Systems Engineer to join their Systems Engineering group. What's...

  • Senior Fraud Detection Specialist

    3 weeks ago

    Belgrave, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct, a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our company culture, known as the 4Cs, is built on collaboration, customer obsession, and a commitment to excellence. As a Complex Fraud Investigator, you will play a critical role in identifying and mitigating financial risks,...

  • Content Creator Marketing Professional

    2 weeks ago

    Belgrave, Leicestershire, United Kingdom Baltic Apprenticeships Full time

    Baltic Apprenticeships is a dynamic, fast-growing organization specializing in e-commerce for fabrics and crafts. As an industry leader, they are dedicated to innovation and excellence in every aspect of their business. They are seeking a Content Creator and Marketing Professional to join their team and support their Marketing Manager, who has also...

  • Warehouse & Trade Counter Apprentice

    5 months ago

    Belgrave, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Warehouse & Trade Counter Apprenticeship** **Location: Birstall LE4 3EH** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: **BEW Electrical - (Electrical Wholesaler** ) BEW's growth is attributed to our commitment to provide our customers with excellent and quality service which still shapes our...