Service Excellence Associate

3 weeks ago


Great Yarmouth, Norfolk, United Kingdom beBee Professionals Full time £22,000 - £28,000
Delivering Exceptional Customer Service

We are looking for a dedicated and efficient Customer Service Advisor to join our team in Great Yarmouth, United Kingdom. As a vital member of our customer support team, you will be responsible for providing outstanding customer experiences and resolving queries effectively.

About the Role:

  • Respond to customer inquiries via phone, email, and chat.
  • Offer accurate product and service information.
  • Address customer complaints and concerns efficiently.
  • Manage customer accounts and process orders.
  • Document customer interactions and follow-up tasks.
  • Collaborate with colleagues to achieve customer satisfaction.
  • Perform administrative tasks as needed.

Your Skills and Qualifications:

  • Proven experience in customer-facing roles (desired).
  • Excellent verbal and written communication skills.
  • Able to multitask and prioritize tasks effectively.
  • Familiarity with Microsoft Office and CRM software.
  • Able to work in a fast-paced environment and meet deadlines.
  • Flexible working hours, including weekends.

Why Join Us?

  • Competitive salary (£18,000 - £22,000 per annum) based on performance.
  • Comprehensive pension scheme and healthcare benefits.
  • Ongoing training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.

Take the next step in your career and apply now for the Customer Service Advisor position in Great Yarmouth.



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