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Assistant Store Manager
2 months ago
Job Title: Assistant Store Manager - Customer Experience Lead
Job Summary:
We are seeking an experienced Assistant Store Manager to join our team at the British Heart Foundation. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our stores.
Key Responsibilities:
- Customer Service: Provide outstanding customer service to our customers, ensuring they have an exceptional shopping experience in our stores.
- Store Operations: Assist the Store Manager in the day-to-day running of the store, including managing stock, visual merchandising, and maintaining a high standard of store appearance.
- Sales Growth: Contribute to the success of the store by achieving sales targets, maximizing sales through physical and digital channels, and identifying opportunities to increase sales.
- Team Management: Support the Store Manager in the recruitment, development, and management of store staff, ensuring they have the skills and knowledge to deliver excellent customer service.
- Inventory Management: Assist with the management of stock levels, including receiving and processing deliveries, and maintaining accurate inventory records.
Requirements:
- Experience: Proven experience in a customer-facing role, with a strong background in retail or a related industry.
- Supervisory Experience: Experience in a supervisory or management role, with a proven track record of leading teams and achieving sales targets.
- Commercial Acumen: Strong commercial awareness and ability to analyze sales data and identify opportunities to drive sales growth.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including a generous pension scheme and annual leave.
- Opportunities for Development: Opportunities for career development and progression within the British Heart Foundation.
- Collaborative Team Environment: A collaborative and supportive team environment, with a strong focus on customer service and sales growth.
