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Technical Account Manager
2 months ago
About the Role:
MCS Group is seeking a highly skilled Technical Account Manager to join their team in Antrim. As a key member of the sales team, you will play a crucial role in pre-sales and post-sales processes, providing technical expertise to clients and driving business growth.
Key Responsibilities:
- Develop and maintain strong relationships with existing and new clients, providing exceptional customer service and support.
- Collaborate with cross-functional teams, including R&D and Sales, to identify and pursue new business opportunities.
- Conduct thorough needs assessments and provide tailored solutions to meet client needs.
- Work closely with clients to understand their business objectives and develop strategies to achieve them.
- Develop and execute sales plans to meet or exceed sales targets.
- Provide technical expertise and support to clients, including product demonstrations and training.
- Stay up-to-date with industry trends and competitor activity, providing insights and recommendations to the sales team.
- Collaborate with the R&D team to develop and implement new products and services.
- Develop and maintain accurate sales reports and forecasts.
- Identify and pursue new business opportunities, including partnerships and collaborations.
Requirements:
- Minimum of 5 years' experience in sales, R&D, customer support, or a related field.
- Degree in a relevant field, such as chemistry or pharmaceutical sciences.
- Proven technical expertise and ability to communicate complex technical information to non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Strong business acumen, with the ability to understand and analyze business data.
- Proven track record of success in sales and customer-facing roles.