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Premier Inn Night Shift Associate

2 months ago

Tring, Hertfordshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Tring. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Guest Safety and Security: Ensure the safety and security of our guests, responding promptly to any concerns or issues that may arise during the night.
  • Customer Service: Provide exceptional customer service, responding to guest queries and resolving any issues in a professional and courteous manner.
  • Hotel Operations: Assist with the smooth operation of the hotel, including maintaining a clean and tidy environment, and ensuring that all equipment and facilities are in good working order.
  • Teamwork: Work collaboratively with other team members to achieve our goals and objectives, providing support and assistance as needed.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate, with opportunities for pay increases based on performance.
  • Training and Development: Receive comprehensive training and development opportunities to help you grow and succeed in your role.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on food and drink, travel, and other perks.
  • Pension and Savings Schemes: Take advantage of our company pension and save as you earn scheme.
  • Flexible Working: We offer flexible working arrangements to help you balance your work and personal life.

Requirements:

  • Problem-Solving Skills: Possess excellent problem-solving skills, with the ability to think critically and make sound decisions.
  • Health and Safety Knowledge: Have a good understanding of health and safety procedures and protocols.
  • Customer Service Skills: Demonstrate exceptional customer service skills, with the ability to communicate effectively with guests and colleagues.
  • Teamwork and Collaboration: Be able to work collaboratively with others, providing support and assistance as needed.