Business Intelligence Analyst

2 weeks ago


Greater Manchester, United Kingdom Longreach Recruitment Full time
MI & Insight Analyst

Longreach Recruitment is seeking an experienced MI, Reporting, and Data Analyst to join our team. As a MI & Insight Analyst, you will be responsible for creating a new suite of reports, dashboards, and automations to provide detailed and impactful insights on operational performance, customer contact behaviour, and trends.

This is a rare opportunity to work with a newly created MI/Reporting team, leveraging data sourced from contact centre technologies such as Telephony, WFM, IVR, Dialler, LiveChat, and Webforms.

You will have advanced report production and automation skills, as well as experience with SQL, PowerBI, ETL, and DAX. You will also have the ability to take MI requirements and source system information & data from disparate platforms.

The role requires a focused, organised & proactive approach with the ability to multi-task and complete tasks on time. You will also have experience in the management, planning, and delivery of reporting solutions and methodologies.

  • Key Responsibilities:
  • Advanced report production and automation
  • SQL – ETL/query data/extraction scripting/stored procedures
  • Ability to take MI requirements and source system information & data from disparate platforms
  • PowerBI – strong Data Modelling, Analytical, Reporting, and Visualisation skills
  • Concise, professional, and effective interpersonal, presentation, and communication abilities
  • Experience in the management, planning, and delivery of reporting solutions and methodologies
  • Desirable Skills:
  • DAX
  • Star Schema
  • Contact Centre Technology Platforms (Telephony/IVR/Dialler/WFM/LiveChat)

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