Engineering Sales Coordinator
3 weeks ago
We are seeking an experienced Pump Technical Support Specialist to join our team in Burton-on-Trent. As a key member of our technical support team, you will be responsible for providing technical support to customers and engineers within the pump industry.
Your primary focus will be on answering technical enquiries, troubleshooting problems, and collaborating with internal teams to deliver excellent customer service.
Key requirements for this role include a strong understanding of mechanical engineering principles, experience in a technical support or sales role, and excellent communication and interpersonal skills.
Responsibilities:
• Provide technical support to customers and engineers via phone, email, and face-to-face meetings
• Troubleshoot pump-related issues and provide solutions
• Collaborate closely with the Pumps Service Department to ensure excellent customer service
• Liaise with various engineering departments to ensure seamless communication and delivery of technical solutions
Requirements:
To be successful in this role, you will need to possess:
• A strong understanding of mechanical engineering principles and pump technology
• Excellent communication and interpersonal skills, with the ability to communicate complex technical information to customers and colleagues
• Experience in a technical support or sales role within the mechanical engineering sector, with a focus on pumps and associated products
• Ability to work independently and as part of a team, with a flexible approach to working hours
Benefits:
We offer a competitive salary and benefits package, including:
• £31,000-£35,000 per annum, depending on experience
• 25 days holiday plus bank holidays
• Hybrid opportunities for remote working
• Pension scheme
• Additional company benefits
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