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Senior IT Engineer
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Job Summary
We are seeking a highly skilled Senior IT Engineer to join our team at Reed. As a Senior IT Engineer, you will be responsible for leading the deployment of end-user devices and providing technical expertise in Microsoft Endpoint Manager solutions.
Key Responsibilities
- Lead the deployment of approximately 3000 end-user devices, including pre-deployment provisioning, application assessment and deployment, and staff collections.
- Provide technical expertise in the deployment and management of Microsoft Endpoint Manager solutions, including Autopilot, Intune, SCCM, Autopatch, Azure Monitor and related components.
- Collaborate with the Infrastructure team to design, implement, monitor, maintain and troubleshoot infrastructure assets.
- Assist in embedding ITIL incident management and service-related processes, providing best practice service management of the Field Service Team through second line support.
Requirements
- Microsoft Certified Technology Specialist
- High technical knowledge of the Microsoft Endpoint Manager components, with a focus on Autopilot, Intune, SCCM and related technologies.
- Proficiency in configuring and troubleshooting end-user devices and related technologies.
- Proficient in configuring and troubleshooting network devices, protocols, and unified communication platforms.
- Able to provide effective incident and problem-resolution.
- Ability to work in a fast-paced environment, prioritise tasks, and manage multiple simultaneous incidents and requests.
- Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
- Ability to influence, interact and communicate effectively across all levels of the organisation.
- Ability to prioritise, work well under pressure and organise work with attention to detail.
- Ability to work effectively and efficiently as part of a highly technical team.
What We Offer
As a Senior IT Engineer at Reed, you will have the opportunity to work with a highly skilled and collaborative team, and contribute to the design, implementation and maintenance of our infrastructure assets.
