Vehicle Repair Operations Manager

3 weeks ago


Uxbridge, United Kingdom Direct Line Group Careers Full time

About Direct Line Group Careers

We are currently seeking a skilled Warden Team Leader to join our team at Direct Line Group Careers.

Key Responsibilities

This is a permanent role with a base salary of £40,000 - £42,000.

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm, Monday to Sunday, with the opportunity to do overtime.

Key Accountabilities

  • Be proactive and efficient in attending, assessing, and repairing customers' cars within agreed timescales and make smart decisions to meet customers' demands.
  • Be responsible for day-to-day remote management of a patrol force team, including management of individual Roadside Technicians' performance and personal development.
  • Own, track, and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.
  • Drive patrol performance and ensure performance metrics are consistently achieved across your team.
  • Complete processes to indicate damage on cars whilst specifying steps taken to solve the problem and gain signature from customers.
  • Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
  • Oversee the vehicle maintenance of the Green Flag patrol force fleet.
  • Process any insurance claims as a result of an accident involving a Roadside Technician.
  • Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management, and development/career planning.
  • Capacity planning.
  • Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

Requirements

  • Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.

Benefits

  • 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

About Us

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.



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