Waste Industry Customer Service Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Biffa Waste Services Limited Full time
Main Responsibilities

  • Working as part of our dedicated customer service team as a Waste Management Executive, you will be joining a well-established organisation that provides a point of contact for customers to establish and maintain a high level of customer satisfaction.
  • Providing exceptional customer service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Collaborating with internal teams to ensure seamless communication and efficient issue resolution.

Requirements

  • Excellent customer service skills, with the ability to build strong relationships and resolve conflicts in a professional manner.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of Microsoft Office, with the ability to learn new systems and technologies quickly.
  • Positive attitude, with a passion for delivering exceptional customer service and making a positive impact on the business.

Benefits

  • On-the-job training to help you develop your skills and knowledge.
  • 24 days holiday a year, plus Bank Holiday days and the opportunity to buy and sell holidays.
  • Access to Biffa Perkz, high street discounts for you and your family.
  • Pioneering family-friendly policies that support work-life balance.

About Us

We're a leading waste management company that's passionate about making a positive impact on the environment. We believe that every day is an opportunity to improve the lives of millions, and we're committed to delivering exceptional customer service that exceeds our customers' expectations.


Our Culture

We're a diverse and inclusive organisation that celebrates different ideas, perspectives and backgrounds. We believe that this diversity is key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders.




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