Customer Experience Specialist

4 days ago


Bedford, Bedford, United Kingdom Group 1 Automotive Full time
Job Title: Customer Experience Specialist

About Group 1 Automotive:
Group 1 Automotive is a dynamic and growing company that values its employees and customers alike. With over 7,000 colleagues across 114 dealerships in the UK, we offer a range of exciting opportunities for those who share our passion for delivering exceptional customer service.

Job Summary:
We are seeking a Customer Experience Specialist to join our team in Bedford. As a Sales Administrator, you will play a key role in delivering outstanding and trusted experiences for our customers, working closely with the sales team to ensure seamless interactions. This is an excellent opportunity to develop your skills and knowledge in a supportive and collaborative environment.

Responsibilities:
- Maintaining accurate records and databases
- Supporting the sales team to ensure effective communication with customers
- Developing and implementing strategies to improve customer satisfaction and retention

What We Offer:
- Salary: £27,000 - £33,000 per annum, dependent on experience
- Competitive benefits package, including car purchasing and lease schemes, servicing, and parts & accessory colleague discounts
- Opportunities for career progression and professional development

Requirements:
- 2+ years' experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment

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