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Field Service Engineer

2 months ago

Crawley, West Sussex, United Kingdom CDW UK Full time

Job Summary

The role of a Field Services Engineer at CDW UK is to provide technical support and repair services for a variety of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems, at various customer locations in South London. The successful candidate will be responsible for diagnosing and resolving technical issues, providing IT hardware support, and performing on-site installations and troubleshooting.

Key Responsibilities

  • Travel to customer sites to provide technical support services, meeting contractual requirements
  • Provide support services for a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain and maintain vendor certifications as required by CDW UK to perform the role
  • Follow documented procedures, both CDW UK and client-supplied, and provide constructive feedback for continuous improvement
  • Adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner
  • Participate in the on-call rota, including mornings, evenings, and weekends, with applicable allowances
  • Provide support services to the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary, with applicable overtime rates

Qualifications, Skills & Experience

  • Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
  • Good all-round understanding of hardware maintenance and break-fix
  • Hold a full UK driving license
  • Essential to obtain and hold UK security clearances, such as SC and NPPV3, as required to attend CDW UK's external and varied customer base

Essential Attributes

  • Quality-focused with excellent attention to detail
  • Capable of working independently and remotely on a wide range of products
  • Methodical and quality-minded with a right-first-time approach to all work, but able to recognize when to request support
  • Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals
  • Results-oriented with a track record of success for achieving and exceeding goals
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

Benefits

  • Life Assurance
  • Competitive Contributory Pension
  • Private Medical Insurance
  • Enhanced Maternity Pay
  • 25 days holiday + bank holidays
  • Option to buy additional holiday
  • Dental Insurance
  • Season Ticket Loan + additional perks