Sports Industry Customer Relationship Specialist
2 weeks ago
Sports betting, gaming, and interactive entertainment are evolving rapidly, and we're at the forefront of this change. By joining the Entain Group, you'll be part of a dynamic team shaping the future of the industry.
As a Retail Customer Service Manager, you'll play a crucial role in delivering exceptional customer experiences and driving business standards on a daily basis.
Reporting to the Shop Manager, you'll be part of the Shop team, where you'll engage with customers, build relationships, and encourage repeat business. Your remuneration package includes a competitive hourly rate.
The key responsibilities of this role include:
- Processing bets on a wide range of sports and events.
- Demonstrating our products and betting terminals to customers.
- Handling customer complaints or concerns with empathy and problem-solving skills.
- Maintaining high shop standards.
- Opening or closing the shop as needed.
Working patterns may vary, with shops open from Monday to Sunday, 8am to 10pm, depending on the location. Your typical weekly rota will consist of a mix of long opening shifts, long closing shifts, and shorter evening shifts, with a four-week rota planning guarantee.
We believe in work-life balance and offer a range of benefits, including:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
If you have any adjustments or accommodations needs during the recruitment process, please don't hesitate to contact us.
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