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Retail Sales Associate

2 months ago

Cardiff, Cardiff, United Kingdom Nisbets Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Advisor to join our team at Nisbets. As a Retail Sales Advisor, you will play a key role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Customer Service: Deliver first-class customer service in line with Nisbets expectations, ensuring all customer's needs are met and customer's repeatedly return.
  • Store Sales: Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
  • Store Outreach: Contribute to the store outreach plan, with the use of your own local knowledge, which may include but is not limited to, outbound sales calls, visiting customers and participate in meetings and events in store.
  • Shop Floor Duties: Partake in general shop floor duties, including stock replenishment and processing deliveries.
  • Visual Merchandising: Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
  • Stock Auditing: Accurately complete stock auditing tasks in line with managers guidance.
  • Cash Handling: Process customer payment transactions whilst adhering to policy.
  • Health and Safety: Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to Store.
  • Training and Development: Proactively ask questions to ensure comprehension of all working practices and procedures.
What We Offer
  • Competitive Hourly Rate: £11.70 per hour.
  • Performance-Related Bonus: Paid quarterly onto your annual salary (pro rata for part-time).
  • Holiday Entitlement: 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
  • Christmas Gift Payment.
  • Ongoing Training and Support: In-store and through our learning management platform.
  • Excellent Opportunities for Career Development: In Retail or the wider business.
  • Access to High Street Discounts.
  • Staff Discount: Applicable to all products and up to 60% on own-brand products.
  • Employee Assistance Programme: With access to 24-hour counselling.