Cleaning Operations Manager
3 weeks ago
Job Title: Cleaning Supervisor
Department: Cleaning
Responsible To: Regional Support Manager
Main Purpose of Job: To ensure the delivery of consistent cleaning standards to client satisfaction
Key Responsibilities- To oversee the induction, training, and development of all employees in line with business standards.
- To identify individual training needs of employees and ensure that appropriate training is delivered to develop the employee.
- To ensure designated areas and areas notified as short notice are cleaned to a high standard of presentation.
- To ensure cleaning supplies and equipment are used in the correct standard.
- To ensure all employees report to work in uniform.
- To maintain a clean and tidy working environment.
- To ensure a safe working environment when working.
- To ensure special cleaning is achieved where necessary.
- To ensure that refuse is disposed of in a safe manner as necessary and at the end of each shift.
- To ensure soap and towels are replenished.
- To conduct regular department stock takes.
- To ensure all equipment is stored correctly and is in good working order.
- To ensure lost property is recorded accurately and promptly.
- To ensure that all deadlines for completion of work are met.
- To handle client queries effectively and quickly ensuring client satisfaction.
- To cover in absence of cleaners and mobile cleaning specialists.
- To ensure that the cleaning schedule for all areas is carried out satisfactorily.
- To ensure that a duties checklist is placed in each area and that all cleaning operatives complete on a daily basis.
- To report any problems identified during the course of the work to management and if necessary to security.
- To ensure correct time keeping/attendance and that all members adhere to company policy of signing in and out of the premises.
- To ensure that management are made aware of any shortfalls of hours and to liaise with the client to discuss a possible solution.
- To ensure that all cleaning operatives wear the appropriate security identification.
- To ensure that all security procedures are followed correctly.
- To supervise the opening and locking up of offices in sensitive areas.
- To generate a weekly report each Monday for the previous week.
- To have a thorough knowledge of all business products and services information.
- To communicate effectively within the department and inter-department as necessary.
- To manage department meetings.
- To attend meetings as necessary.
- To suggest areas of improvement and take any corrective action as required.
- To participate in company training to improve your standards of performance.
- To train other employees as required achieving maximum employee flexibility.
- To actively participate in the company appraisal.
- To ensure any documentation products reflects the overall quality achieved within the business.
- To ensure standards are met relating to the use of computer equipment.
- To ensure that records are kept correctly and saves are carried out as procedures specify.
- To ensure that faults and callouts are logged.
- To ensure that storage of documentation is to company standard.
- To carry out any other reasonable request of the management.
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