Reception Manager Position at Claridge's

4 weeks ago


London, Greater London, United Kingdom Maybourne Group Full time

We are seeking a seasoned Reception Manager to lead our team at Claridge's, a renowned art deco hotel in the heart of Mayfair, London.

Situated in the midst of the city's most esteemed district, Claridge's is a byword for understated elegance, excellence, and exceptional service. As a Reception Manager, you will be responsible for overseeing the reception team and ensuring seamless guest experiences.

Main Responsibilities

Key duties and responsibilities include:

  • Developing and implementing strategies to create memorable experiences for all guests.
  • Supervising the reception team and guiding them to provide exceptional service.
  • Ensuring the team is appropriately staffed and trained to meet the hotel's high standards.
  • Achieving departmental objectives by maximising occupancy and revenue.
  • Maintaining and enhancing the hotel's reputation by ensuring consistent quality in service and product.
  • Evaluating employee performance, recommending promotions, and conducting disciplinary hearings as needed.
  • Providing training for new employees and inspecting their work to ensure it meets the hotel's standards.
Requirements

To be successful in this role, you will need to:

  • Provide exceptional service, anticipating guests' needs and exceeding their expectations.
  • Demonstrate a genuine dedication to Claridge's and a commitment to delivering high-quality service.
  • Present yourself in a professional and immaculate manner.
  • Work effectively in a pressured environment and maintain the hotel's high standards.
  • Fluency in foreign languages is desirable but not essential.


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