Reception Manager Position at Claridge's
4 weeks ago
We are seeking a seasoned Reception Manager to lead our team at Claridge's, a renowned art deco hotel in the heart of Mayfair, London.
Situated in the midst of the city's most esteemed district, Claridge's is a byword for understated elegance, excellence, and exceptional service. As a Reception Manager, you will be responsible for overseeing the reception team and ensuring seamless guest experiences.
Main ResponsibilitiesKey duties and responsibilities include:
- Developing and implementing strategies to create memorable experiences for all guests.
- Supervising the reception team and guiding them to provide exceptional service.
- Ensuring the team is appropriately staffed and trained to meet the hotel's high standards.
- Achieving departmental objectives by maximising occupancy and revenue.
- Maintaining and enhancing the hotel's reputation by ensuring consistent quality in service and product.
- Evaluating employee performance, recommending promotions, and conducting disciplinary hearings as needed.
- Providing training for new employees and inspecting their work to ensure it meets the hotel's standards.
To be successful in this role, you will need to:
- Provide exceptional service, anticipating guests' needs and exceeding their expectations.
- Demonstrate a genuine dedication to Claridge's and a commitment to delivering high-quality service.
- Present yourself in a professional and immaculate manner.
- Work effectively in a pressured environment and maintain the hotel's high standards.
- Fluency in foreign languages is desirable but not essential.
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