Strategic Operations Manager

2 weeks ago

London, Greater London, United Kingdom Rituals Full time
Retail Operations Specialist

We are seeking a highly skilled Retail Operations Specialist to join our team in London Head Office. This role plays a crucial part in supporting the growth of Rituals Cosmetics in the UK and Ireland by leading commercial plans for Regular and Outlet stores, overseeing Supply, Logistics, and Inventory Management.

The Specialist will collaborate with the Retail lead on commercial plans and ensure effective communication from local and central head offices to the frontline on commercial topics. They will also work closely with Stock Planners and Logistics Coordinators to guarantee correct inventory fulfillment in a timely and efficient manner for the estate.

This position requires applying analytical skills to review and report on Commercial and Operational KPIs, utilising findings to influence operations and drive growth. The Specialist will continuously seek process improvements and work with local and central colleagues to bring about positive change.

Main Responsibilities:
  • Prepare commercial briefings for Regular and Outlet stores by receiving, reviewing, and collaborating with local stakeholders.
  • Communicate commercial briefings for LHO, Field, and Frontline teams and oversee its execution.
  • Track and report on the performance of Commercial focuses, making recommendations for business improvement.
  • Work with local and central stakeholders to prepare robust Summer and Winter Sale plans.
  • Take the lead in reviewing product forecasts, consulting local stakeholders to ensure plans meet anticipated sales.
  • Analyse and work with Stock Planner (Central Head Office) to ensure optimal regular and promotional product availability for Regular and Outlet stores, reducing the possibility of out-of-stocks.
  • Lead in supporting Frontline teams with Capacity Management, aiding Retail teams in planning and executing Interstore transfers when necessary.
  • Collaborate with Logistics Coordinator (Central Head Office) to manage the performance of 3PL, serving as the local lead for Field and Frontline teams on logistical topics.
  • Ensure a high level of knowledge and understanding of Replenishment and Logistical topics, providing training where necessary.
  • Work with OpEx to track and ensure Inventory Management processes align with Global Ways of Working.
  • Collaborate with Store Opening Coordinator on Supply and Logistics actions for new store openings.
Your Profile:
  • A minimum of experience in leading or collaborating on Supply and Logistics.
  • A proven track record in preparing, implementing, and evaluating Commercial Plans.
  • Strong numerical and analytical skills.
  • Excellent influencing and communication skills.
  • A self-motivated individual with attention to detail and a strong sense of accountability.
  • Flexibility with priorities and comfort in a fast-paced, agile environment.

The salary range for this role is £45,000 - £55,000 per annum, depending on experience. If you have what it takes to succeed in this challenging yet rewarding position, we look forward to hearing from you.

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