Customer Experience Ambassador
3 weeks ago
We are seeking a skilled and enthusiastic individual to join our Guest Services team as a Customer Experience Ambassador.
As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their holiday experience is nothing short of unforgettable.
Responsibilities include:
- Delivering outstanding customer service via our telephone-based system.
- Providing expert advice on our resort and local area to enhance our guests' stay.
- Using empathy and problem-solving skills to resolve any issues that may arise.
- Collaborating with the team to ensure seamless check-in experiences for all guests.
Working Hours
We are looking for a Full Time team member to join us in Guest Services, with normal working hours between 9am and 9pm on arrival days and 9-5 on other days. Flexibility with days, start, and finish times is required to ensure we can provide an exceptional experience for our guests.
About Butlin's
At Butlin's, we're passionate about delivering fun, excitement, and adventure to our guests. With over 80 years of experience, we've become a leader in the hospitality industry. Our culture is built around three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you share our passion for delivering exceptional service and creating unforgettable experiences, we'd love to hear from you.
What We Offer
We're a dynamic and supportive team that's always looking for talented individuals who share our vision. As a member of our team, you'll have the opportunity to develop your skills, work with a talented team, and be part of a company that's passionate about delivering exceptional service.
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