Manchester Airport Passenger Service Manager
1 week ago
**Job Description**
We are looking for a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on a 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm.
The successful candidate will oversee the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.
Responsibilities:
- Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.
- Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
- Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
- Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities.
Requirements:
- Strong organizational abilities
- Ability to work under pressure
- Problem-solving skills
- Team collaboration
- Time management
- Flexibility and adaptability
- Basic IT proficiency
About Us: InterQuest Solutions offers competitive salaries and benefits packages. Salary: £29,000 pro rata (approximately $37,530 USD).
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