Tech Support Specialist

3 days ago


Manchester, United Kingdom Betfred Group Full time
Job Overview

Betfred Group is seeking a skilled Tech Support Specialist to join its Service Delivery team. This role involves providing exceptional customer service and technical support for IT-related issues.

Responsibilities:
  • Analyse, troubleshoot and triage all tickets that come into the service desk.
  • Maintain the Service Desk mailbox to ensure all received emails are processed and dealt with in a timely manner.
  • Log all service requests made via telephone or email on the call management tool.
  • Cover a 24/7 365 rota as part of the service desk team working four from seven days a week.
Requirements:
  • Experience of working in a fast-paced customer service environment.
  • Ability to analyse, troubleshoot and triage tickets that come into the service desk.
  • Familiarity with Windows/MAC OS, Microsoft Office 365, Orion, Last Pass, Grafana, Jira, Confluence, RabbitMQ, FortiClient VPN, Slack & AWS.
  • Excellent customer service skills.
What We Offer:
  • Earn an estimated salary of £23,000-£26,000 per annum, depending on experience.
  • Access to enhanced Maternity & Paternity Pay.
  • Opportunity to earn extra rewards and bonuses.
  • Death in service benefit.
  • Awards and recognition programme.
  • Financial wellbeing package.
  • Personalised financial guidance.
  • Holistic wellbeing tools.


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