Senior Claims Handler

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Ecclesiastical Insurance Group is seeking a highly skilled Senior Claims Handler to join our Gloucester office. As a key member of our Claims team, you will be responsible for managing a varied caseload of property claims, ensuring exceptional customer service and maintaining our high standards of quality and professionalism.

Key Responsibilities
  • Manage a personal caseload of property claims up to £75,000 in value, maintaining our high standards of quality and customer service.
  • Proactively handle all allocated claims, effectively communicating with internal and external stakeholders, including end customers, brokers, and service suppliers.
  • Monitor and develop personal knowledge and skills through continued professional development, supported by our Claims Faculty and at-desk coaching.
Requirements
  • Demonstrate a clear appreciation of the need for exceptional customer service.
  • Previous property claims handling experience is desirable.
  • Cert CII qualified.
  • Strong negotiation skills, both verbal and written.
  • Ability to assimilate and comprehend information.
  • Track record of delivering excellence.
  • Ability to handle high call volumes effectively.
  • Good attention to detail.
  • Energy, focus, and an interest in personal development.
  • Ability to work well under pressure and prioritize workloads accordingly.
  • Willingness to take full ownership of each individual claim.
What We Offer
  • A competitive salary.
  • Group Personal Pension with up to 12% employer contribution.
  • Generous annual bonus scheme up to 24%.
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.
About Us

Beneact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.

We believe it's essential to attract, empower, grow, and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history, and the diversity of what we do have enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.


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