Pensions Administrator Role

4 weeks ago

London, Greater London, United Kingdom Hymans Robertson Full time

The Role

We are seeking a skilled Pensions Administrator to join our dynamic administration team in Edinburgh or London. As a Pensions Administrator, you will play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

Your Key Responsibilities

  • Maintain and update member records accurately.
  • Process member events, including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
  • Act as a point of reference on technical issues and non-standard cases.
  • Evaluate complex technical queries and issues with the Team Leader and technical support team members.
  • Provide a consistent and efficient service to all internal and external client/members and in line with predetermined services levels.
  • Assist the Principal Administrator and Team Leader to improve operational efficiencies.
  • Support with annual and periodic scheme events.

Requirements

  • Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
  • Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
  • Ability to juggle multiple tasks and plan and organise workload effectively.
  • Effective communicator being clear and concise to clients, members.
  • A team player, working with own team, clients and internal stakeholders.
  • Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.
  • Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.

What We Offer

  • A competitive salary and access to our profit share scheme.
  • A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
  • A collaborative and encouraging work environment where your thinking and ideas are encouraged.
  • On site mental health and wellbeing assistance.
  • A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
  • Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
  • Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

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