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About Us

Adnams Plc is a leading hospitality and brewing company that prides itself on delivering exceptional customer service and quality experiences. Our team is passionate about supporting our guests and colleagues alike, and we're committed to providing a warm and welcoming environment for all.

Job Summary

We're seeking a skilled and friendly Hotel Receptionist to join our Front of House team at The Crown. As a key member of our team, you'll be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities

• Provide warm and welcoming service to guests and diners alike
• Effectively communicate with guests, colleagues, and management to ensure seamless operations
• Manage online bookings, check-in, and check-out processes
• Provide excellent customer service, responding to guest inquiries and resolving issues promptly
• Work collaboratively with the Front of House team to ensure a smooth and efficient service

Requirements

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Knowledge of hospitality operations and procedures
• Flexibility to work a variety of shifts, including weekends and bank holidays

What We Offer

• Competitive hourly rate
• Opportunities for career development and growth
• Excellent training and support
• Fun and dynamic work environment