Hospitality Excellence Coordinator

2 days ago


Fleet, Hampshire, United Kingdom Four Seasons Hotels Ltd Full time
Job Description:
  • Key Responsibilities:
    • Description of food & beverage menu items to guests by offering interesting, vivid descriptions of each item's origin, taste, and preparation methods
    • Communication of guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system
    • Coordination of food timings, checking completed kitchen orders with the guest's original order, and transportation of items to the guest table in a timely manner to ensure proper food quality
    • Breakdown, cleaning and setting up of tables, buffets, and food stations
Required Skills and Qualifications:

The ideal candidate will possess excellent communication skills, be able to multitask effectively and have a passion for delivering exceptional customer service. A knowledge of wine and spirits is desirable but not essential.

Benefits:
  • Free Shuttle Bus transport from local towns/stations to the hotel
  • Guest Experience Program, including an overnight stay with breakfast
  • Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
  • Excellent Training and Career Development opportunities
  • 28 days holiday per annum including bank holidays (increasing based on length of service)
  • Group Personal Pension Plan upon completion of three months' service
  • Bupa Dental Insurance after 1 year's service
  • Opportunities to build a successful career with global potential
  • Access to Wagestream – a salary advance benefit
  • Discounted Gym Membership
  • WeCare Employee Well Being Platform
  • Uniform and free meals on duty
  • Employee Recognition Programmes


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