Senior Claims Professional

4 weeks ago


London, Greater London, United Kingdom Lockton Companies Full time

lockton companies

Claims Executive Role

We are seeking an experienced Senior Claims Executive to join our Real Estate team within the Global Real Estate & Construction (GREAC) Division.

The GREAC team, based primarily in London, delivers innovative insurance placements and risk management services for organisations involved in the real estate and construction sectors.

In this role, you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team.

Key Responsibilities:

  • Manage claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster, and any other interested party.
  • Provide advice on the application of policy cover and the necessary documentation/information required to progress the claim.
  • Negotiate with insurers to achieve the most beneficial and cost-effective settlement for the client.
  • Negotiate with insurers to ensure reserves are realistic and appropriate.
  • Ensure claims are registered and appropriately updated on our systems.
  • Attend internal and external meetings as required.
  • Report any major or sensitive claims to Account Executive responsible.
  • Understand the appropriate claims notification and investigation procedures applicable to each class of insurance.
  • Understand the insurance programme and service plans for an allocated portfolio of clients and document client-specific claim handling arrangements for internal purposes.
  • Provide feedback for insurer review meetings and actively contribute to the development of relationships.
  • Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer, and loss adjuster contacts.
  • Provide management information as requested.
  • Maintain records on our internal systems and proactively perform claims cleanses.
  • Maintain a diary system for outstanding workload.
  • Prepare and maintain client claim experiences.
  • Undertake specific tasks as directed by management, adhering to agreed project plans and timescales.
  • Excellent knowledge of commercial property claims.
  • Experience in real estate claims desirable.
  • Excellent communication skills – to effectively and professionally communicate both verbally and in writing with clients, insurers, and colleagues.
  • Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
  • Ability to manage time, prioritise, and ensure that deadlines are met without compromising quality.
  • Analytical and problem-solving skills, including research and investigation.
  • An understanding of regulatory controls and procedures.
  • Knowledge of ASSET and Microsoft Office.
  • CII qualifications would be advantageous.

What We Offer

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information].



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