Network Infrastructure Specialist

4 days ago


Colchester, Essex, United Kingdom In Technology Group Limited Full time
About the Role

We are seeking a highly skilled Senior System Administrator to join our team in Colchester. As a key member of our IT department, you will play a critical role in delivering advanced technical support and managing complex infrastructure projects.

Key Responsibilities:
Advanced Technical Support:
* Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
* Troubleshoot and resolve complex hardware, software, and network issues.
* Serve as an escalation point for critical incidents, ensuring timely resolution and minimal downtime.
Infrastructure Management:
* Design, implement, and maintain on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
* Proactively monitor and optimize performance, availability, and security of client systems.
* Ensure high availability and business continuity for client environments.
Project Delivery:
* Lead and participate in the planning and execution of IT infrastructure projects, including migrations, upgrades, and deployments.
* Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.
* Build and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
* Provide regular updates and reports on ongoing projects and issue resolution.

The ideal candidate will have a proven track record in a similar 3rd Line Support role, preferably within an MSP environment. Strong expertise in Microsoft environments, including Windows Server, Active Directory/Group Policy, and Exchange is required. Experience with virtualisation technologies such as VMware and Hyper-V, as well as networking concepts and cloud platforms, is also essential.

Estimated Salary: £55,000 - £65,000 per annum.



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