International Medical Assistance Coordinator

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Travel Support Advisor. The ideal candidate will have excellent communication skills and be able to work productively under pressure.

The successful candidate will be responsible for:

  • Liaising with hospitals, medical centres, and third-party agents.
  • Arranging international repatriations, including taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics.
  • Providing translation and linguistic services.
  • Ensuring claims are validated in accordance with the terms and conditions of the relevant policy wording.
  • Monitoring and maintaining consistent and up-to-date workflows.
  • Understanding and supporting claimants' needs to offer professional advice and empathetically resolve medical and travel insurance issues.
  • Offering guidance and advice to less experienced International Case Managers.
  • Handling other ad hoc requests from Team Leaders, Duty Operations Managers, Compliance Manager, Senior Management, and Director.

The successful candidate will have a strong customer service focus and an advanced level of English. They will also have knowledge of software such as Outlook, Microsoft Word, and Excel.

The benefits of this role include:

  • 30 days of annual leave, including bank holidays
  • Travel insurance
  • Gym membership
  • Cycle-to-work scheme
  • Additional payments:
  • £50 extra per night for night shifts
  • £20 extra per shift for weekends and late evening shifts

Location: Brighton (Hybrid when working Night/Evening shifts)

Salary: £24,175 - £26,000 per annum

Full time



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