International Medical Assistance Coordinator
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Travel Support Advisor. The ideal candidate will have excellent communication skills and be able to work productively under pressure.
The successful candidate will be responsible for:
- Liaising with hospitals, medical centres, and third-party agents.
- Arranging international repatriations, including taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics.
- Providing translation and linguistic services.
- Ensuring claims are validated in accordance with the terms and conditions of the relevant policy wording.
- Monitoring and maintaining consistent and up-to-date workflows.
- Understanding and supporting claimants' needs to offer professional advice and empathetically resolve medical and travel insurance issues.
- Offering guidance and advice to less experienced International Case Managers.
- Handling other ad hoc requests from Team Leaders, Duty Operations Managers, Compliance Manager, Senior Management, and Director.
The successful candidate will have a strong customer service focus and an advanced level of English. They will also have knowledge of software such as Outlook, Microsoft Word, and Excel.
The benefits of this role include:
- 30 days of annual leave, including bank holidays
- Travel insurance
- Gym membership
- Cycle-to-work scheme
- Additional payments:
- £50 extra per night for night shifts
- £20 extra per shift for weekends and late evening shifts
Location: Brighton (Hybrid when working Night/Evening shifts)
Salary: £24,175 - £26,000 per annum
Full time
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