Senior CRM and Programmes Director

20 hours ago


London, Greater London, United Kingdom 3Search Full time
Job Description

We are seeking a Digital Customer Experience Lead to join our team at 3Search. This exciting role offers the chance to drive innovative CRM campaigns and enhance customer retention.

The successful candidate will be responsible for overseeing the smooth running of a flagship loyalty programme while driving the CRM roadmap to achieve strategic goals. The ideal candidate will have proven experience in a Senior CRM Manager role with a focus on loyalty programmes and strong expertise in deploying CRM initiatives across both in-store and online channels.

Key Responsibilities:

  • Oversee the smooth running of a flagship loyalty programme.
  • Drive the CRM roadmap to achieve strategic goals.
  • Implement automated, data-driven campaigns to support the customer lifecycle strategy.

Requirements:

  • Proven experience in a Senior CRM Manager role.
  • Strong expertise in deploying CRM initiatives.
  • Ability to transform complex data into actionable insights.
  • Excellent stakeholder management and communication skills.
  • Hands-on experience with CRM tools.

About Our Client:

We work with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. We provide a platform to create meaningful customer connections and enhance lifetime value.

What We Offer:

  • A competitive salary of £65,000 per annum.
  • A hybrid working arrangement with a London-based office.


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