Executive Director of Client Growth

5 days ago

London, Greater London, United Kingdom Asana Full time
About the Role

We are seeking a seasoned Customer Success Leader to spearhead our efforts in driving growth and adoption among our clients. As Executive Director of Client Growth, you will be responsible for leading a high-performing team that fosters strong relationships with key enterprise clients, ensuring their success and satisfaction with our solution.

Key Responsibilities:
  • Develop and execute strategic plans to drive client growth and retention.
  • Lead a team of experienced customer success managers, providing guidance and support to ensure exceptional client outcomes.
  • Cultivate a culture of excellence within the team, emphasizing collaboration, continuous learning, and innovation.
  • Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure seamless client experiences.
  • Maintain a deep understanding of client needs, leveraging insights to inform product roadmap decisions and drive business growth.

Requirements

To succeed in this role, you will require:A minimum of 3+ years of leadership experience in Customer Success within a high-growth SaaS organization.An unwavering commitment to customer obsession, with a passion for driving adoption and growth.Proven ability to lead, develop, and inspire high-performing teams.Excellent communication and relationship-building skills, with a focus on building trust and loyalty with clients.Ability to navigate complex cross-functional environments, with a bias towards action and results-driven decision-making.
What We Offer

In return for your expertise and dedication, we offer a comprehensive compensation package, including an estimated base salary range of £125,000 - £155,000, dependent on experience and qualifications. Your total compensation will also include additional components such as equity, sales incentive pay, and benefits. Our benefits package includes mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

We believe in fostering an inclusive environment where all individuals feel valued and respected. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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