IT Support Professional

2 weeks ago


Birkenhead, Wirral, United Kingdom Baltic Apprenticeships Careers Full time

Baltic Apprenticeships Careers offers an exciting opportunity for a talented individual to pursue a long-lasting career in the IT industry.

As an ICT Support Technician Apprentice, you will play a vital role in the day-to-day management of IT systems, providing support for technical issues and working closely with the IT team to troubleshoot, maintain, and upgrade systems. This position will give you exposure to key IT functions, processes, and security standards, helping you develop the technical knowledge required to complete your apprenticeship.

In this role, you will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A typical day in the job may include:

  • Implementing security processes
  • Interpreting technical documentation
  • Ensuring service level agreements (SLAs) are met and escalations are handled effectively
  • Documenting and tracking tasks
  • Providing technical support both internally and externally
  • Troubleshooting using various tools
  • Installing, configuring, and upgrading hardware
  • Installing and configuring software

We estimate the annual salary for this role to be around £23,000-£28,000 based on national averages and industry standards.

The Northwest location offers a great balance of city and rural living, with easy access to major transportation links.



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