Retail Luxury Portfolio Director

3 weeks ago

London, Greater London, United Kingdom Emilia Wickstead Full time

Emilia Wickstead is seeking a talented Luxury Sales Operations Manager to join our team

This is an exciting opportunity to work with a leading luxury fashion brand and be part of a dynamic team that is passionate about delivering exceptional customer service and driving sales growth.

About the Role:

We are looking for a highly experienced and dynamic Retail Luxury VIP Sales Manager to lead and manage our VIP sales operations within a premier luxury retail environment.

This role involves planning and executing business strategies, encompassing strategic partnerships, CRM and other initiatives. You will drive prestige portfolio through the achievements of sales targets, new client acquisitions and project management through direct connections, luxury events and collaborations with stylist.

Responsibilities:

  • You will develop and nurture long-term relationships with VIP customers, ensuring personalized attention and a deep understanding of their preferences.
  • Drive sales strategies aimed at increasing revenue from VIP clients. Set and monitor sales targets, ensuring goals are met and exceeded.
  • You will plan and execute high-end in-store events and international trunk show, private client showings, and exclusive experiences to strengthen customer engagement.
  • You will identify and attract new VIP clients through networking, referrals, and industry contacts. Proactively engage with high-net-worth individuals.
  • Ensure that all VIP customers receive world-class service. Anticipate client needs and offer bespoke product recommendations and experiences.
  • You will manage and mentor a small team of sales associates, fostering a high-performance culture. Provide training to staff on VIP sales techniques and luxury service standards.
  • Maintain a comprehensive understanding of the brand's luxury product offerings. Act as an expert in product knowledge to provide clients with insightful and tailored advice.
  • Track and report on VIP sales performance, client acquisition, and satisfaction metrics. Create CRM tools to maintain accurate records of customer interactions.
  • You will work closely with marketing, merchandising, and operations teams to ensure a seamless VIP shopping experience and coordinate efforts to elevate the brand's prestige.
  • Stay up to date with industry trends, competitors, and luxury market developments to inform strategies and maintain a competitive edge.

Requirements:

  • 3+ years in a similar role within the luxury retail sector, with a proven track record in VIP sales management and building relationships with high-net-worth individuals.
  • Strong leadership skills with experience in team management and development.
  • Exceptional sales and negotiation skills, with a strong customer-focused approach.
  • Excellent verbal and written communication skills, with the ability to engage and build trust with high-profile clients.
  • Experience organizing exclusive events and experiences for luxury clientele.
  • In-depth understanding of the luxury market and product categories, such as fashion, made to order and bespoke services.
  • CRM proficiency and experience with sales reporting tools.
  • Ability to handle challenging situations with poise, ensuring client satisfaction in all scenarios.

Salary: £80,000 - £100,000 per annum, depending on experience.

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