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About 45 Park Lane
At 45 Park Lane, we pride ourselves on being a leader in the hospitality industry. Our commitment to excellence is reflected in our award-winning learning academy, which provides our team members with the skills and knowledge needed to succeed in their roles.
Job Summary
We are seeking a highly skilled and dedicated Room Attendant to join our team. As a Room Attendant, you will be responsible for providing exceptional service to our guests, ensuring that their stay with us is nothing short of perfect.
Key Responsibilities
- Delivering Exceptional Service
- Provide seamless service to guests, ensuring their needs are met and exceeded.
- Be discreet, intuitive, and flexible in your approach to service.
- Maintain a high level of attention to detail, ensuring that all aspects of the guest's stay are thoroughly taken care of.
- Meeting Guest Requests
- Fulfill special requests from guests, including special set-ups, additional supplies, and special occasions.
- Collaborating with the Team
- Work closely with other departments to ensure that all aspects of the guest's stay are met.
Requirements
- Communication Skills
- Excellent communication skills, with a strong customer service ethic.
- Language Skills
- English is the primary language used in our hotel, and you must be able to communicate comfortably in this language.
- Values and Behaviors
- Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Room Attendant, you will have the opportunity to bring these values to life and contribute to our legacy.
What We Offer
- Employee Benefits
- Fantastic employee bonus scheme and excellent service charge.
- Complimentary stays, including breakfast, across the Dorchester Collection hotels.
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
- Vibrant social events that bring employees together.
- Amazing benefits, including discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive private pension scheme.
- Apprenticeship, training, and development opportunities.
- £1000 bonus when you recommend a friend.
- Access to immediate wellbeing advice.