IT Support Specialist
4 weeks ago
This role focuses on delivering first-level support to clients, ensuring their productivity through effective use of the firm's IT systems.
To provide a high-quality client service experience and continually improve the service delivered through proactivity, good communication, technical skills, and organisation.
The post holder is a member of an IT support team and should be prepared to assist when needed, either within the same team or from other IT teams.
Essential Requirements:
- 12 months of experience working in an IT Service Desk environment, including direct experience in first-line support.
- Second-line support experience is desirable but not essential.
- We will consider those with equivalent experience.
- Familiarity with Microsoft Desktop Operating Systems and Applications (Office 2013 essential).
- Experience with software installations.
- Able to virus check software and computers with knowledge of what to look for.
- Understand and demonstrate consistent and continuous high levels of client service.
- Excellent IT technical skills at the requisite level for this position.
- Good communication skills and telephone manner.
- Good team skills, particularly in communicating and supporting other team members.
- Able to organise self and work effectively.
- Able to communicate with people at all levels and technical ability.
Desirable Requirements:
- A HNC/HND in Computing or suitable equivalent.
- Accreditations in Microsoft technology, especially MCP, would be useful.
- Experience of desktop upgrades and/or migrations.
- Experience in deploying Group Policies and Active Directory.
- Skills to successfully implement a Microsoft product or technology as part of a business solution in an organisation.
- Knowledge of current Anti-Virus software and the effects that viruses may have.
- Experience of operating in an IT Team within a legal firm would be beneficial.
Working to the firm's core values, you will look to progress your career through the service desk and into either a leadership role or a more technically diverse and specialist infrastructure role.
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