IT Support Specialist

4 weeks ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
IT Service Desk Technician – Leeds Centre – Professional Services

This role focuses on delivering first-level support to clients, ensuring their productivity through effective use of the firm's IT systems.

To provide a high-quality client service experience and continually improve the service delivered through proactivity, good communication, technical skills, and organisation.

The post holder is a member of an IT support team and should be prepared to assist when needed, either within the same team or from other IT teams.

Essential Requirements:

  1. 12 months of experience working in an IT Service Desk environment, including direct experience in first-line support.
  2. Second-line support experience is desirable but not essential.
  3. We will consider those with equivalent experience.
  4. Familiarity with Microsoft Desktop Operating Systems and Applications (Office 2013 essential).
  5. Experience with software installations.
  6. Able to virus check software and computers with knowledge of what to look for.
  7. Understand and demonstrate consistent and continuous high levels of client service.
  8. Excellent IT technical skills at the requisite level for this position.
  9. Good communication skills and telephone manner.
  10. Good team skills, particularly in communicating and supporting other team members.
  11. Able to organise self and work effectively.
  12. Able to communicate with people at all levels and technical ability.

Desirable Requirements:

  1. A HNC/HND in Computing or suitable equivalent.
  2. Accreditations in Microsoft technology, especially MCP, would be useful.
  3. Experience of desktop upgrades and/or migrations.
  4. Experience in deploying Group Policies and Active Directory.
  5. Skills to successfully implement a Microsoft product or technology as part of a business solution in an organisation.
  6. Knowledge of current Anti-Virus software and the effects that viruses may have.
  7. Experience of operating in an IT Team within a legal firm would be beneficial.

Working to the firm's core values, you will look to progress your career through the service desk and into either a leadership role or a more technically diverse and specialist infrastructure role.



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