Campsite Operations Lead

7 days ago


Houghton, United Kingdom NATIONAL TRUST Full time

We are seeking a highly motivated and experienced Campsite Operations Lead to join our team at Waterclose Meadows Campsite in Houghton Mill.

This is a permanent role with 37.5 hours per week, requiring weekend and evening work on a regular basis.

The salary for this position is £26,832 per annum.

Due to the rural location of the campsite, applicants should consider how they will travel to work before applying.

In addition to managing the Waterclose Meadows Campsite, which comprises 51 pitches and 4 pods, the successful candidate will also be required to provide cover for other campsites in the area and will receive expenses for travel to these sites.

Internally, this role will be known as Holidays Operation Manager.

About the role

This is an exciting opportunity for a customer-focused individual who can deliver exceptional guest satisfaction and safety standards.

As a key member of our team, you will be responsible for ensuring that all guests have a delightful stay and that every stay matters.

You will be expected to maintain high standards of cleanliness, manage staff rotas, and comply with relevant regulations.

The day-to-day tasks may include managing the site budget, grounds maintenance, cleaning, and infrastructure upkeep.

You will lead and manage a team through training, coaching, and development, and be responsible for recruitment, induction, and training of new staff.

Additionally, you will respond to incidents, tackle unplanned tasks, and ensure that everyone's safety is maintained.

Requirements

To succeed in this role, you will need:

  • experience in an operational focused role
  • leadership and team management skills
  • experience in delivering customer needs and excellent customer service in the hospitality industry
  • cost control and quality management skills
  • operational budget management experience
  • communication skills at all levels

Benefits

The National Trust offers a comprehensive package including:

  • a substantial pension scheme
  • free entry to National Trust places for you, a guest, and your children (under 18)
  • rental deposit loan scheme
  • season ticket loan
  • EV car lease scheme
  • perks at work discounts
  • holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme
  • flexible working whenever possible
  • employee assistance programme
  • free parking at most Trust places


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